Frequently Asked Questions
A Rideshare transfer will pick you up from your car park when available. Ask them to take you to the building your apartment is in, this can be found on your arrival information as well as directions from drop off to your apartment door. The Rideshare transfers can be pre purchased up to the day prior to your arrival or are paid at Resort Entry (along with your Overnight Parking fees).
YOU MUST call 03 57753112 as you are about to board the Rideshare. This will allow us time to send a representative to your apartment to provide the keys or send you the code for access by text. Please be very specific with your instructions to the driver. If the driver has any difficulties finding your apartment building, ask them to call us AMS Mt Buller on 03 5775 3112.
AMS Mt Buller can provide discounted ski packages for your group if skiing more than 5 days. If you would like us to provide a quotation for a Ski Package for your group or individually, please do not hesitate to contact us. We recommend booking ahead for all other packages via mtbuller.com.au
After passing through Resort Entry you will travel for approximately 20 minutes until you reach Parking Control. Parking Control Attendants will direct you to your parking bay. Unauthorised vehicles are not permitted into the Village. After parking your vehicle, a Rideshare will collect you from the carpark. There is no need to call for the Rideshare, they will just arrive. YOU MUST call 03 57753112 as you are about to board the Rideshare.
Unfortunately we do not generally have a luggage storage area available, except in a few apartment buildings. Please contact us for further information.
Buller Grocer is a full-service supermarket with grocery, fruit and vegetables, dairy, frozen, and heat and serve meal options. Located at the bottom of Bourke Street ski run and adjacent to the Village Square on Athletes Walk. There is also an extensive liquor department with a beer coolroom and a range of hardware products. You can also order in advance from Mansfield IGA or Foodwroks and have your groceries delivered. A delivery fee applies and your groceries will be delivered to the location specified (in the case of multi-story apartments, groceries will be delivered to the base level)
Generally a late checkout is not possible due to the high demands placed on our cleaning staff from 10am until 4pm. However, you are more than welcome to request an early check in/late checkout. Please contact us to discuss whether we are able to accommodate your needs. A minimum fee of $150 applies for each
Mt Buller is very confident that there will be snow for your holiday. In fact, were so confident that we offer a Snow Guarantee on pre-purchased lift tickets and accommodation. So you can book accommodation and buy your lift tickets in advance through AMS Mt Buller and if the conditions are not up to scratch, you will get a refund, less a 25% booking handling fee on the accommodation (or at the discretion of management of a lower fee). Of course, some conditions apply (for more details on the Snow Guarantee, look it up on www.mtbuller.com.au or go to the Booking Conditions page). We think this is a great way to show you how confident we are that you will enjoy your holiday in the snow.
Yes, carrying snow chains in your vehicle during winter is mandatory if you intend on parking on the mountain. You will be asked whether you are carrying chains when you pay your resort entry. Chain hire is available from most ski hire outlets in Mansfield, Merrijig Motor Inn and Mirimbah Store.
There are several Coach services operating from the Melbourne CBD direct to Mt Buller. Visit mtbuller.com.au for more information.
V/Line Coaches also depart every day from Southern Cross Station in Melbourne to Mansfield. They then connect with MMBL to take you up to Mt Buller Village. You can view the V/Line website at www.vline.com.au and have your fare calculated for you, depending on the numbers in your group.
Unless specified in the apartment description, there is no internet connection at the apartment or wifi is not provided for guests. Given the extreme weather conditions experienced at Mt Buller, service outages are often and are no responsibility of the Owner or Manager of the property.
Mt Buller Snow Guarantee
WHAT IS THE MT BULLER SNOW GUARANTEE?
The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence when booking a snow holiday. It’s a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and applies if insufficient snow cover means ‘Snow Guarantee’ lift/s are not operating for skiing/snowboarding in the two (2) days before your arrival.
If the Mt Buller Snow Guarantee lifts (see the table below) aren’t operating in the two (2) days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can’t take advantage of the Snow Guarantee on the day you arrive nor during your stay, only between 9am two days prior to your arrival through to 5pm on the day before you arrive. E.g. if your scheduled day of arrival is Sunday, you must call between 9am Friday and 5pm Saturday to apply the guarantee to your booking.
The Snow Guarantee applies as follows:
|Snow Guarantee Lift/s
|Off Peak Season
|12 June – 25 June
|Bourke Street Express
|6 Sept – Season closes
|26 June – 5 Sept
|Bourke Street Express PLUS any three (3) of the following:
ABOM, Bonza, Bull Run, Howqua, Koflers T-Bar, Northside Express, Skyline T-Bar, Summit, The Fox, Wombat
Note: The Snow Guarantee only applies if the lifts aren’t operating due to insufficient snow cover. It does not apply where the lifts aren’t operating due to following:
- Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
- Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn’t apply to the following:
- Retail tickets purchased via the e-store or at on-mountain sales offices;
- Booking fees or commissions payable to booking agents.
Look for the Snow Guarantee logo on accommodation listings and book your Mt Buller snow holiday with confidence.