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What Is The Mt Buller Snow Guarantee?
The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers to give confidence when booking a snow holiday. It’s a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and applies if insufficient snow cover means ‘Snow Guarantee’ lift/s are not operating for skiing/snowboarding in the two (2) days before your arrival.

If the Mt Buller Snow Guarantee lifts (see the table below) aren’t operating in the two (2) days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can’t take advantage of the Snow Guarantee on the day you arrive nor during your stay, only between 9am two days prior to your arrival through to 5pm on the day before you arrive. E.g. if your scheduled day of arrival is Sunday, you must call between 9am Friday and 5pm Saturday to apply the guarantee to your booking.
Season | Periods Covered | Snow Guarantee Lift/s |
---|---|---|
Off Peak Season | 1. Opening Weekend until day before Victorian school holidays. |
Bourke Street Express Chairlift |
2. Second Monday in September until season close. | ||
Peak Season | Victorian Winter school holidays until end of second week of September. |
Bourke St Express Chairlift and any three (3) of the following:
|
Note: The Snow Guarantee only applies if the lifts aren’t operating due to insufficient snow cover. It does not apply where the lifts aren’t operating due to following:
- Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
- Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn’t apply to the following:
- Retail tickets purchased via the e-store or at on-mountain sales offices;
- Booking fees or commissions payable to booking agents.